Reliable Virtual Assistant | Customer Support Admin Specialist
Philippines
I am a reliable and detail-oriented Virtual Assistant with experience in customer service, technical support, and business care. I excel at managing tasks, communicating clearly, and solving problems efficiently. I am resilient, patient, and committed to helping businesses stay organized, meet deadlines, and run smoothly.
Cooke Media, full_time
Jan 2025 to Oct 2025
- Provided dedicated client support, ensuring smooth communication and timely resolution of inquiries. - Assisted in building and optimizing sales funnels and upsell strategies to increase revenue. - Managed automation workflows using GoHighLevel to streamline marketing, follow-ups, and client engagement. - Collaborated with the team to improve processes, boost efficiency, and enhance the client experience. - Delivered proactive solutions and recommendations, helping clients maximize their digital marketing results.
VXI, full_time
Apr 2022 to Sep 2022
- Handled customer inquiries and provided technical assistance, ensuring fast and accurate solutions. - Troubleshot technical issues for clients, guiding them step-by-step to resolution. -Maintained service level agreements (SLAs) and ensured customer satisfaction at every interaction. - Documented recurring issues and suggested improvements to enhance support efficiency. - Communicated clearly and patiently with clients to build trust and deliver a positive support experience.