AskGS Experience Center Associate at Johnson Johnson
Cavite
Experienced HR and Shared Services professional with expertise in employee services, HR operations, procurement support, recruitment, payroll administration, and case management. Skilled in Workday transaction processing, stakeholder management, root cause analysis, process improvement, and delivering high-quality support to employees, leaders, vendors, and global stakeholders. Proven ability to manage complex cases, ensure compliance with operational procedures, and drive excellent customer experience across global regions.
Johnson & Johnson, contract
Jul 2026 to Jan 2027
- Handle complex employee requests through elevated access and expanded knowledge, including reviewing, approving, and processing transactional requests. - Utilize the Experience Center Guide, adhering strictly to standard operating procedures while leveraging problem-solving skills to resolve intricate cases. - Investigate problem areas and determine methods of mitigation to resolve issues within acceptable timeframes, routing or escalating inquiries appropriately to uphold effective and timely resolution. - Provide high-touch, specialized support to VIPs, including Vice Presidents (VPs), cross-border managers, and the Learning GXP/Quality team. - Support fellow associates by providing on-the-floor guidance, process expertise, and real-time escalation assistance through floor walks and live case reviews. - Perform Root Cause Analysis (RCA) on received escalations to identify operational gaps and coordinate with advisors and stakeholders for process alignment.
Johnson & Johnson, full_time
Mar 2023 to Present
- 24x5 Associate: Managed All region (EMEA, APAC, LATAM, and NA) employee HR and payroll inquiries via multiple channels (phone, web-form, chat), ensuring comprehensive documentation in case management tools. - Escalated complex transactions and supplier/user service issues to third-party vendors, Contact Center Team Leads, or managers when appropriate. - Assist internal users and external suppliers with tracking invoice status, rebook, restart, and reject PO and assist them on modifying their profiles on eMarketplace and APEX (PROC - Review and manage vendor profile statuses utilizing APEX. (PROC) - Guide users and suppliers through the eMarketplace onboarding and profile creation processes. (PROC) - Provide expert troubleshooting and guidance on eMarketplace and related procurement systems.(PROC) - Coordinate with our stakeholders from other Team for necessary escalations
Adamantem Consulting Engineers, full_time
Jan 2022 to Present
- Source potential candidates from different social media platforms - End to end recruitmen (Screen incoming resumes and application forms, - Interview candidates (via phone, virtual or in-person), and scheduling. - Maintain candidate data base, Handle records and paperworks.