General Virtual Assistant | Tech VA | Data Entry
Pampanga
Hello! I'm Marlon Yumul, a highly adaptable Virtual Assistant, IT Helpdesk, and Administrative Support professional with over 9 years of experience supporting businesses across the US, Australia, and international clients. My background combines technical support, executive assistance, customer service, project coordination, and business operations, allowing me to provide well-rounded support that helps companies operate more efficiently. Throughout my career, I've managed calendars and emails, coordinated projects, processed invoices and purchase orders, handled accounts receivable, prepared reports and dashboards, provided customer support through phone, email, and chat, and delivered Tier 1 and Tier 2 technical support. I also have experience with CRM management, workflow automation, SQL reporting, Power BI, and Microsoft 365 administration. I'm proficient in a wide range of business tools, including JobTread, GoHighLevel, ConnectWise, Salesforce, Zendesk, Jira, Microsoft Office, Google Workspace, Active Directory, Microsoft Entra ID, Power BI, SQL/PostgreSQL, Zapier, ClickUp, Slack, and Microsoft Teams. This versatility allows me to quickly adapt to new systems and contribute with minimal training. What sets me apart is my ability to bridge the gap between administrative operations and technical support. I don't just complete tasks—I identify opportunities to improve workflows, solve problems proactively, and help business owners save time so they can focus on growth. I'm organized, dependable, detail-oriented, and committed to delivering high-quality work while maintaining excellent communication and professionalism. If you're looking for someone who can wear multiple hats, learn quickly, and become a reliable extension of your team, I'd be excited to help your business succeed.
Independent Contrator, contract
Mar 2023 to May 2026
- Appointment scheduling and meeting coordination - Data entry, data validation, and database management - Internet research and information gathering - Document preparation and Google Workspace/Microsoft Office management - CRM management (JobTread, GoHighLevel, ConnectWise, Zendesk, Jira, Salesforce) - Customer service via email, phone, and chat - Technical support and ticket management - Order processing, invoicing, accounts receivable, and payment posting - Quote and purchase order preparation - Project tracking and workflow coordination - File organization using Google Drive, OneDrive, and SharePoint - Report generation using Excel, Power BI, and SQL - Dashboard creation and business analytics - Process documentation and knowledge base management - Client onboarding and software training - Meeting facilitation using Zoom and Google Meet - Team coordination and cross-departmental communication - Follow up with customers, vendors, and internal teams - Quality assurance and administrative support - Workflow automation using Zapier and other business tools - 1040 and 1041 Tax Preparations
SimplyRFID Inc , full_time
Feb 2020 to May 2023
I was responsible for providing both technical and administrative support to ensure smooth day-to-day business operations. On the technical side, I served as a Tier 2 Support Specialist, managing support queues, dispatching and prioritizing tickets through Salesforce, reviewing Tier 1 cases, determining when escalations were necessary, and maintaining an up-to-date knowledge base. I provided remote troubleshooting using LogMeIn, installed and configured software, performed SQL database corrections using SQL Management Studio, conducted weekly server maintenance, and supported the DOD NOX database on an on-call basis. I also handled customer inquiries via phone, email, and chat while ensuring every case was thoroughly documented. On the administrative side, I acted as the primary point of contact for clients, trained new customers through Google Meet, prepared estimates, purchase orders, invoices, and managed payment collections and basic bookkeeping in QuickBooks. I coordinated with suppliers, production teams, and shipping companies to keep orders on schedule, organized company documentation, managed calendars, generated weekly and monthly reports, tracked sales pipelines, participated in executive marketing and production meetings, and resolved customer concerns efficiently. My contributions improved operational efficiency, ensured timely issue resolution, strengthened customer relationships, and helped maintain organized workflows across multiple departments.
SimplyRFID Inc, full_time
Sep 2018 to Feb 2020
In this role, I served as a Tier 1 Technical Support Specialist for a healthcare client, providing frontline support to ensure customer systems remained operational and issues were resolved promptly. My responsibilities included monitoring the support queue, remotely troubleshooting customer devices, performing software upgrades, and guiding field technicians through appropriate troubleshooting procedures. I corrected portal database records when necessary, responded to customer email inquiries, coordinated equipment shipments by creating Bills of Lading (BOLs), and scheduled onsite technicians for issues that could not be resolved remotely. I also developed and maintained a comprehensive knowledge base documenting troubleshooting procedures, enabling the support team to resolve issues more efficiently and consistently. Through proactive problem-solving, accurate documentation, and effective coordination, I helped improve first-call resolution rates, reduced downtime for customers, and contributed to a more streamlined and efficient technical support process.