Admin | Marketing | Technical | Project Management
Pangasinan
Results-driven Administrative and Marketing Professional with 15+ years of experience supporting remote and in-office teams across the US, UK, and Philippines. Proven track record in CRM management, digital marketing, WordPress administration, email marketing campaigns, social media management, and end-to-end office operations. Skilled in streamlining workflows, coordinating cross-functional teams, and delivering high-quality output in fast-paced remote environments. Proficient in automation tools including N8N and Zapier, and AI-assisted productivity platforms.
Digiclique Digital Marketing Services , full_time
Mar 2024 to May 2026
• Directed daily administrative and office operations across departments, maintaining smooth workflow and cross-team coordination. • Managed and updated CRM databases with active client records, improving data accuracy and retrieval speed. • Coordinated marketing projects, staff training schedules, and manpower deployment for a team, ensuring timely delivery. • Developed documentation and data organization systems that streamlined reporting processes and reduced manual workload. • Served as primary liaison between clients, internal teams, and senior management, maintaining clear and professional communication.
Kuabay Media LLC, freelance
May 2021 to Nov 2024
• Delivered comprehensive administrative and technical support to a US-based media company in a fully remote capacity. • Managed and maintained WordPress websites, ensuring consistent uptime and timely content updates. • Optimized project tracking and workflow coordination using ClickUp and Trello, improving team task visibility. • Produced research reports, data entry outputs, and process documentation supporting day-to-day digital operations.
CCG eConnect Data Support , full_time
Jul 2015 to Apr 2020
• Supervised a team in daily admin and data support operations, monitoring performance and output quality. • Managed CRM systems, invoicing workflows, and records maintenance for clients, maintaining a high accuracy rate. • Handled all client email correspondence and communication for US-based accounts, sustaining strong client relationships. • Coordinated team schedules and task assignments, ensuring deadlines were consistently met. • Acted as primary liaison between offshore staff and international clients, resolving issues and escalating concerns promptly.
Kuabay Media LLC, freelance
Dec 2009 to May 2012
• Managed contacts, records, and internal documentation for a US-based media company, maintaining organized and accessible filing systems. • Coordinated with external partners and vendors, supporting uninterrupted operations. • Assisted with recruitment processes and general administrative functions. • Prepared business reports and supported content distribution workflows.
MBCS / Inspiro Outsource , full_time
Jun 2006 to Dec 2008
• Managed end-to-end medical claims processing, CRM systems, and data entry for offshore US clients, maintaining compliance and accuracy. • Led and supervised the medical billing team, overseeing quality control and monthly output targets. • Coordinated directly with offshore clients and internal operations counterparts, ensuring seamless claim resolution. • Designed and delivered staff training, onboarding, and learning & development programs, improving team competency.