Customer Support Specialist | Email, Chat Phone Support
Bulacan, San Jose del Monte, PH
I provide customer support and virtual assistance for businesses that value fast, professional, and reliable service. I handle customer inquiries through phone, email, and live chat, manage CRM records, process orders, follow up with customers, and help keep daily operations running smoothly. I have more than five years of experience supporting U.S. customers across telecommunications, financial services, car rental, e-commerce, and outbound sales. I'm experienced with Salesforce, Zendesk, Shopify, CheckoutChamp, Aircall, Five9, Avaya, Google Workspace, Microsoft Office, Google Sheets, and Microsoft Excel. I learn new systems quickly and adapt easily to different workflows. I'm available for full-time remote work during U.S. business hours, including EST and overnight shifts. I have a reliable high-speed internet connection, a quiet home office, and backup internet to maintain consistent performance. I'm looking for a long-term position where I can become a dependable member of the team and contribute beyond day-to-day tasks. I value clear communication, follow through on my responsibilities, and take pride in providing a positive experience for both customers and the people I work with.
US-Based E-commerce Company, full_time
Dec 2025 to May 2026
• Provided phone, chat, and email support to customers, addressing general inquiries related to products, orders, shipping, and account concerns. • Processed order cancellations, refunds, replacements, and returns while ensuring customer satisfaction. • Maintained accurate customer records and documented interactions using CRM and customer support platforms.
US-Based Client, full_time
May 2025 to Nov 2025
• Conducted outbound cold calls to prospective clients and qualified leads based on client requirements. • Scheduled appointments and follow-up calls. • Maintained accurate lead records and updated customer information using HubSpot CRM. • Engaged prospects, addressed objections, and identified potential business opportunities.