Data Customer Support Specialist | 10 Yrs | Salesforce, Zendesk
Metro Manila
Hi, I'm Karla! I have about ten years of experience in customer support and data work. I've handled 60 to 70 data jobs a day with several zero-defect awards, and I was named Top Agent in live chat support. I'm comfortable with Salesforce, Zendesk, and Five9, and I'm used to working with teams across time zones. What sets me apart is my attention to detail, my calm under pressure, and my clear communication. I'd love to help keep your data clean and your customers happy.
S&P Global Philippines Inc., full_time
Jun 2023 to Nov 2026
I collect, validate, and analyze rate data from US banks and credit unions, handling 60 to 70 jobs a day with a strong focus on accuracy and deadlines. I follow detailed procedures, keep a tracker and notes for every record, and review process notes to keep the data current. I also prepare regular reports on key findings, work with counterparts in India and Pakistan, and help improve our processes. Outside my core tasks, I'm a Vibe champion for department engagement and help with attendance and leave tracking. My work has earned several zero-defect awards, plus bronze and silver recognition.