Customer Support | Virtual Assistant | HR Professional
Leyte, Tacloban, PH
Multi-talented with excellent reputation Manager for resolving problems, improving customer satisfaction, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
VH TESTING PMVIC INC.
Aug 2020 to Feb 2025
Supervised and managed more than 60 employees in effectively and efficiently performing their duties and responsibilities and in providing excellent customer service • Worked with Top Management in problem solving, improvement of standard operation procedures,and provide exceptional customer service to our clientele • Performed various administrative functions, including the writing of all outgoing corporate communications, business contracts and MOAs • Responsible for hiring, onboarding and training of employees and enforced company policies, rules and regulations • Incharge of all recruitment and termination processes • Managed the 201 File and employment contracts and ensured that employees premiums and employer share of SSS, PHILHEALTH, and HMDF coverage are remitted promptly to concerned agencies as well as the taxes withheld by the BIR
Burauen, Leyte (6/2017 – 12/2017 / 1/2018 – 5/2018) Carigara Leyte (6/2018 – 12/2018)
Jun 2017 to Dec 2018
• Completed and submitted reports to administration detailing course activities and plans • Maintained regular office hours to help students with questions and provide educational support • Integrated technology into classroom instruction including video, online content, and use of distributed learning capabilities • Taught subjects in labor law, negotiable instruments law and law on obligations and contracts • Built strong rapport with students through class discussions and academic advisemen
Toyota Tacloban, Leyte, Inc.
Jan 2014 to Jun 2019
• Supervised and managed more than 400 employees in effectively and efficiently performing their duties and responsibilities and in providing excellent customer service • Worked with Top Management in resolving pressing problems, improvement of standard operation procedures,and provide exceptional customer service to our clientele • Performed various administrative functions, including the writing of all outgoing corporate communications, business contracts and MOAs, and served as the person-in-charge (PIC) of all big events of the company • Served as the Business Planning PIC • Conducted Trainings to newly hired and subsisting employees and enforced company policies, rules and regulations • Conducted and led all recruitment and termination processes • Handled and assisted clients with distressed accounts • Managed the 201 File and employment contracts of employees and further ensured that their premiums and employer share of their SSS, PHILHEALTH, AND HMDF coverage are remitted promptly to concerned agencies as well as the taxes withheld by the BIR
Provincial Government of Leyte
Jul 2010 to Dec 2013
• Acted as Chief of Staff of former Provincial Board Member Roque A. Tiu during his incumbency • Performed various paralegal and administrative functions including the drafting of provincial ordinances, sorting and systematizing office records, received incoming calls, received and entertained office clients, drafted and finalized all out-going correspondence for the Provincial Board Member • Served as the Legal Secretary and Compliance Officer of the Sand and Gravel Task Force of the Province of Leyte under the office of the Governor