Accounts Payable Analyst | Invoice Processing | Vendor Support
Camarines Sur
Detail-oriented and highly organized Accounts Payable Analyst with 4 years of experience in end-to-end invoice processing, payment reconciliation, and issue resolution in fast-paced corporate environments. Proven ability to manage high volumes of transactions while ensuring accuracy, timeliness, and compliance with internal controls and service level agreements. Skilled in using ERP systems such as SAP and Oracle, and adept in handling vendor inquiries, resolving discrepancies, and supporting cross-functional teams. Recognized for delivering excellent client service, maintaining strong vendor relationships, and contributing to process improvements that enhance operational efficiency. More recently, gained remote customer support experience, providing email and chat support, troubleshooting technical and product-related issues, and managing orders, refunds, cancellations, and shipping concerns using platforms such as Zendesk, Shopify, and Flexport. Recognized for delivering excellent client service, maintaining strong stakeholder relationships, and contributing to process improvements that enhance operational efficiency.
Toybox Labs, freelance
Nov 2025 to May 2026
• Delivered customer support through Zendesk via email and live chat, assisting customers with technical, product, and account-related inquiries. • Managed customer orders using Shopify, processing cancellations, refunds, replacements, exchanges, subscription updates, and order modifications. • Monitored shipments and investigated delivery issues using Flexport, coordinating with customers regarding order status, lost packages, delayed deliveries, and shipping exceptions. • Assisted customers with mobile application issues, memberships, billing questions, and general product inquiries. • Participated in virtual team meetings and worked effectively in a fully remote, fast-paced support environment while maintaining excellent customer satisfaction.
IBM Business Services. Inc., full_time
Dec 2024 to Sep 2025
• Boosted accuracy rates in invoice processing through rigorous attention to detail and ongoing training in industry best practices. • Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors. • Collaborated with purchasing department staff to match purchase orders with corresponding invoices, ensuring accurate expense tracking throughout the organization. • Conducted periodic audits of processed invoices, identifying discrepancies and taking corrective action to prevent future errors or inefficiencies. • Managed on-hold reports and reconciliation regularly
IBM Business Services. Inc., full_time
Feb 2024 to Sep 2025
• Provided outstanding customer service by promptly addressing inquiries from vendors and internal staff related to invoice and payment status via email and phone. • Investigated and resolved queries regarding stale-dated cheques, missing payments, and incorrect remittances. • Logged and monitored queries through a ticketing system to ensure accountability and follow-up. • Provided backup support for the Payments team, processing payment runs during absences, high volume periods, or month-end.
IBM Business Services. Inc., full_time
Oct 2021 to Feb 2024
• Provided high-volume support for Accounts Payable (AP), Accounts Receivable (AR), Artist and Contributor payments, IT queries, and Travel and Expense claims, ensuring SLA compliance across five service lines. • Handled emails/calls daily, demonstrating efficiency in query resolution and clear communication with internal and external stakeholders. • Collaborated with cross-functional teams to resolve complex issues related to payments, purchase orders, and reconciliations. • Contributed to process improvements by identifying recurring issues and proposing solutions to reduce repeat queries and improve service delivery. • Assisted with training new team members and shared best practices for handling finance service desk queries effectively. • Consistently achieved positive client satisfaction (CSAT) scores and maintained green SLAs and scorecards across service lines.
Department of Agrarian Reform, internship
Apr 2019 to Jun 2019
• Managed front desk operations and encoded data into filing systems. • Provided clerical support and maintained document records for ease of access. • Created and maintained an electronic filing system/database for quick and easy retrieval of records.
University of Nueva Caceres, part_time
Nov 2015 to Jun 2018
• Supported enrollment and front desk operations. • Managed marketing reports and provided contact center assistance