Customer Service | Technical Support | Billing Sales
Davao Oriental, Mati, PH
Customer service professional with experience supporting Comcast Xfinity customers across billing, account management, technical concerns, and retention. Primary expertise in Xfinity Mobile, with cross-trained experience supporting Internet, Cable/TV, Home Security, and Telephone/Voice services. Selected as 1 of 5 agents from a 23-member team to be upskilled across five Xfinity products. Recognized as a floorwalker and ranked #1 in Ownership and #2 in both Active Listening and Effortless Resolution.
VXI GLOBAL SOLUTIONS, full_time
Jan 2025 to Jun 2026
Provide customer support across the Xfinity product portfolio, with primary expertise in Xfinity Mobile. Handle concerns involving mobile, internet, cable/TV, home security, and voice services, including billing, account management, technical issues, service concerns, and retention requests. • Selected as 1 of 5 agents from a 23-member team to be upskilled across five Xfinity products, demonstrating adaptability and strong product knowledge. • Ranked #1 in Ownership and #2 in both Active Listening and Effortless Resolution through performance recognition. • Served as a floorwalker, providing peer support for complex processes, product questions, and customer concerns. • Apply active listening, troubleshooting, and de-escalation techniques to identify customer needs and deliver effective resolutions. • Support retention efforts by understanding customer concerns, resolving service issues, and recommending suitable solutions.