Project Manager VA | Product Thinking Ops
Philippines
I’m a Project Manager with a strong background in product strategy, cross-functional leadership, and systems optimization. With over 5 years of experience in project and product environments, I help teams transition from ideas to structured execution, ensuring clarity, alignment, and measurable progress. I specialize in building workflows, creating SOPs, improving processes, and driving accountability across teams. I’ve led technical and non-technical projects, coordinated development and QA teams, managed stakeholder communication, and implemented tracking systems that enhance visibility and efficiency. Beyond task management, I focus on ownership. I anticipate risks, streamline operations, and create a structure that allows teams to scale sustainably. I’m experienced with tools like Jira, Trello, Notion, and Google Workspace, and I work comfortably within U.S. business hours. If you need someone who brings both execution discipline and product thinking to your operations, I’m here to help move your projects forward with clarity and momentum.
Hooli Inc., full_time
Jul 2020 to Aug 2025
Led end-to-end product and project delivery across cross-functional teams including engineering, QA, and stakeholders. Translated business objectives into structured roadmaps, sprint plans, and measurable deliverables. Owned backlog prioritization, sprint execution, dependency management, and stakeholder alignment. Spearheaded system modernization and workflow optimization initiatives to improve release stability and operational efficiency. Established documentation standards, reporting dashboards, and risk tracking systems to increase transparency and accountability. Managed parallel initiatives with competing priorities while ensuring delivery timelines and quality standards were met. Tools: Jira, Confluence, Agile/Scrum, Notion, Trello, Google Workspace.
Hooli Inc., full_time
Mar 2018 to Jun 2020
Executed functional, regression, and end-to-end testing for web-based platforms. Collaborated closely with developers and product stakeholders to ensure feature accuracy, system stability, and performance reliability. Identified edge cases, documented defects, and improved test coverage documentation. Contributed to release validation processes and reduced production issues through structured QA workflows.
Convergys, full_time
Jun 2015 to Jan 2018
Provided technical support for internet, cable, and phone services, assisting customers in diagnosing connectivity issues, hardware malfunctions, and service disruptions. Guided users through structured troubleshooting processes while maintaining service-level standards. Analyzed technical problems, identified root causes, and escalated complex system issues to engineering teams with detailed documentation. Managed high call volumes while maintaining quality metrics, resolution rates, and customer satisfaction benchmarks. Developed strong analytical thinking, conflict resolution, and real-time problem-solving skills in a fast-paced, performance-driven environment.