Reginald P.

Customer Support Representative

Philippines

Overview

I've worked at a BPO company for 8 years. I both have experience in handlings calls, chats and emails. I have keen attention to detail and if a task if unfamiliar to me, I see to it that I research and adapt as necessary.

Skills and Tools

• Customer Support
• Chat Support
• Email Support
• Data Entry
• BPO Operations
• Outbound Calling
• Microsoft Outlook
• Microsoft Teams
• Excel
• Microsoft Word

Work History

• Chat Support Specialist

  IBEX, full_time

  Feb 2018 to Feb 2026

  - Worked with our client, Lyft, a rideshare service in the United States and Canada. - Assisted passengers and drivers with issues regarding their rides, payment and technical issues with the Lyft app.

• Appointment Setter

  e-Teleconnect, full_time

  Jul 2016 to Sep 2017

  I do outbound calls to users, inform them about solar panel eligibilites and set appointments to have their roofs checked if they're eligible.