Data Entry Specialist | Workforce Management (WFM) Analyst
Laguna
Detail-oriented Data Entry Specialist with experience in data entry, data validation, IT reporting, and outbound calling. Skilled in maintaining accurate customer records, preparing reports, and ensuring data integrity using Google Sheets and Microsoft Office. Passionate about delivering accurate, organized, and efficient results, and currently seeking opportunities in Data Entry, Data Processing, Administrative Support, or Call Center roles.
SB Global BPO, full_time
Sep 2024 to Present
Prepared attendance, productivity, hours, and campaign performance reports while ensuring data accuracy through routine validation and quality checks. Accurately entered, updated, and maintained customer information in Google Sheets, verified records for completeness, resolved data discrepancies, and managed confidential customer data in compliance with company policies. Supported operational efficiency by delivering timely reports, maintaining organized databases, and conducting outbound calls to collect and verify customer information.