Andrea B.

Experienced BPO Professional | Technical Support

Masbate, Masbate City, Philippines

Overview

With over a decade of BPO (In-Office and WFH) experience and expertise on roles from customer service, training, recruitment, on-boarding, leadership, communication, management, and operations.

Skills and Tools

• Customer Onboarding
• BPO Operations
• Call Center Operations
• Escalation Management
• Account Management
• Campaign Management
• Lead Qualification
• Lead Generation
• Customer Support
• Recruiting
• Technical Support

Work History

• Operations Management Executive Assistant

  550 Flex BPO Solutions, full_time

  Dec 2025 to Present

• Operations Director

  AdBosa Business Process Outsourcing Services, full_time

  Sep 2020 to Sep 2025

• Operations and Training Manager

  Creole Language Proficiency Center, full_time

  Sep 2014 to Sep 2019