Virtual Assistant | Data Entry and Customer Support
Bohol
I am a dedicated and detail-oriented professional with experience in customer service and accounting support. While I am new to working as a professional Virtual Assistant, I have developed strong communication, organizational, and problem-solving skills through assisting customers, handling administrative tasks, maintaining records, and ensuring accuracy in daily operations. I can help businesses with: • Customer support (email, chat, and phone) • Data entry and database management • Appointment scheduling • Bookkeeping support and invoice management • Record keeping and document organization • Microsoft Office and Google Workspace tasks My background as an Accounting Clerk has strengthened my attention to detail, accuracy, and ability to handle confidential information professionally. My customer service experience has taught me how to communicate effectively, resolve concerns, and provide excellent support to clients and customers. I am reliable, organized, and committed to delivering high-quality work on time. I am eager to help businesses streamline their operations and achieve their goals.
TaskUs, full_time
Feb 2021 to May 2026
Assisted customers via phone, email, and chat, providing exceptional support and resolving inquiries efficiently. Guided customers through eyewear selection, prescription orders, frame recommendations, and product features. Processed orders, returns, exchanges, and refunds while ensuring accuracy and customer satisfaction. Resolved customer concerns related to prescriptions, shipping, billing, and product issues in a professional manner. Collaborated with retail stores, optical teams, and fulfillment departments to resolve complex customer cases.
Teleperformance, full_time
May 2019 to Jan 2021
Gathering information regarding unauthorized charges and disputes, and assisted customers with filing claims Processing refunds, credits, or adjustments when applicable Providing updates with the claim that was submitted Ensuring compliance with banking regulations and security procedures
DES Strong Motors, full_time
Aug 2016 to Oct 2018
Recorded daily financial transactions and maintained organized accounting records. Reconciled bank statements and resolved discrepancies in financial records. Assisted with payroll processing and employee expense reimbursements. Prepared financial reports, summaries, and spreadsheets for management review. Utilized accounting software and Microsoft Excel to manage financial data efficiently.