Jazzel D.

Customer Service Representative

Cavite

Overview

Experienced Customer Service Representative with 3 years in healthcare support, alongside background as a Remote Candidate Support Specialist for UPS guiding applicants through hiring.

Skills and Tools

• Customer Support
• Phone Support
• Chat Support
• Email Support
• Call Center Operations
• Complaint Resolution
• Ticket Management
• Tier 1 Support
• Help Desk
• Zendesk
• Customer Success
• Customer Onboarding
• Knowledge Base Management
• Remote Support

Work History

• Calibrate Member Experience Support Tier 1

  Omni Interactions, contract

  Apr 2026 to Present

  I assisted members enrolled in a medical weight-loss program. My responsibilities included responding to inquiries about the program, GLP-1 medications, account-related concerns, insurance and prescription processes, and providing timely, empathetic support to help members successfully navigate their health and wellness journey.

• Candidate Support Specialist

  Liveops Inc., contract

  Jan 2026 to Apr 2026

  Helps support the recruiting and hiring process by working with candidates and internal teams to ensure a smooth, efficient experience through the early stages of hiring. My role focuses on communication, coordination, and administrative support throughout the recruitment lifecycle.

• Customer Service Representative

  Teleperformance, full_time

  Oct 2022 to Dec 2025

  I help members understand their insurance, resolve billing issues, find in-network providers, and provide info on wellness and preventive care.