Billing Operations and Customer Accounts Assistant
Bulacan
Detail-oriented customer accounts and billing professional with 8+ years of experience supporting billing operations, account records, adjustments, collections transactions, customer correspondence, and recurring monthly reports at a water utility company. Experienced in reviewing and reconciling billing records, monitoring account status, preparing reports, processing adjustments, updating account information, and handling financial records with accuracy and discretion. Strong Microsoft Excel skills, professional written communication, and the ability to manage recurring processes independently.
Santa Maria Water District, full_time
Apr 2018 to Present
Responsible for managing customer billing records, reviewing and reconciling billing reports, processing account adjustments, verifying payment and account information, monitoring disconnection and reconnection transactions, and preparing recurring monthly reports. I also handle Statements of Accounts, service invoices, customer correspondence, and account record updates while ensuring accuracy, completeness, and confidentiality. With over eight years of experience at Santa Maria Water District, I have developed strong analytical, organizational, and Microsoft Excel skills, contributing to accurate billing operations, reliable financial records, and efficient customer account management.