Virtual Assistant | Administrative Support
South Cotabato
Hello! I'm a Virtual Assistant with experience in administrative support, customer communication, online research, lead generation, and digital marketing support. Throughout my career, I've worked in remote environments where I managed scheduling, email and phone communications, maintained organized records, executed email marketing campaigns, and conducted targeted research to generate qualified leads. What sets me apart is my adaptability and willingness to learn. In my previous role, I successfully learned and navigated healthcare systems despite having no prior experience in the industry, allowing me to quickly contribute to daily operations. I am highly organized, detail-oriented, and proactive, with a strong commitment to delivering accurate, high-quality work. Whether it's supporting day-to-day operations, managing customer interactions, conducting research, or assisting with marketing initiatives, I strive to be a dependable partner who helps businesses stay organized, efficient, and focused on growth. I am always eager to learn new tools and processes and take pride in being someone clients can rely on.
Addiction Telemed, part_time
Oct 2025 to Apr 2026
Supported healthcare operations by managing patient communications, appointment scheduling, prescription refill coordination, and administrative documentation. Executed email marketing campaigns, created AI-assisted marketing content, and conducted research that generated over 90 qualified leads. Quickly adapted to healthcare software and remote workflows while maintaining accuracy, organization, and excellent customer service.
Awesome OS, contract
Aug 2024 to Dec 2024
Provided customer support by assisting 60–80 customers daily, resolving inquiries, troubleshooting issues, and escalating complex concerns when needed. Consistently achieved a 92% customer satisfaction rating for three consecutive months while meeting KPI targets and delivering professional, empathetic service.