Cherry P.

Customer Support

Bulacan

Overview

Customer Service professional with over 9 years of experience in BPO and shared services environments. Skilled in handling phone and email inquiries, resolving customer concerns, managing cases, and maintaining accurate records. I’m a patient and dependable team player who values clear communication, empathy, and providing customers with a positive experience.

Skills and Tools

• Customer Support
• Phone Support
• Chat Support
• Email Support
• Ticket Management
• Complaint Resolution
• Conflict Resolution
• Call Center Operations
• Technical Support
• Tier 2 Support
• BPO Operations
• LiveChat
• Customer Retention
• Escalation Management
• Remote Support

Work History

• Verification Specialist

  Sterling First Advantage, full_time

  Apr 2025 to Feb 2026

  Conducted employment and education background screening for US and Canadian clients, ensuring compliance with Fair Credit Reporting Act requirements.

• Verification Specialist II

  Cisive, full_time

  Dec 2023 to Oct 2024

  Verifies candidate’s employment, education, and DOT history.

• Verification Specialist

  REPH, full_time

  Feb 2023 to Nov 2023

  Verifies candidate’s employment, education, and DOT history.

• Team Leader

  Intouch CX, full_time

  Nov 2019 to Jan 2023

  Handles a Team by managing their day-to-day activities. Handles the payment information of the client.

• Operations Customer Service Representative

  Alorica, full_time

  Mar 2017 to Sep 2019

  Answering customers’ queries, such as bill inquiries and disputes. Process payment. Assist with website problems such as troubleshooting, password, and username problems.