Customer Service VA
Davao del Sur
Hello! My name is Bernabe Blase, and I am a dedicated customer service professional with over six years of experience in healthcare, e-commerce, and lead generation. I specialize in providing exceptional customer support through phone, email, live chat, and social media while ensuring every customer receives a positive and seamless experience. Throughout my career, I have successfully managed customer inquiries, resolved escalations, provided technical support, processed orders and refunds, and helped customers find the best solutions based on their needs. I am proficient in tools such as Shopify, Zendesk, Gorgias, Slack, and Notion, allowing me to work efficiently in fast-paced remote environments. What sets me apart is my strong communication skills, customer-first mindset, attention to detail, and ability to build lasting relationships with clients. I take pride in being reliable, proactive, and solution-oriented, always going the extra mile to exceed expectations and deliver outstanding results. I look forward to the opportunity to support your business and contribute to its success.
Hire Frontier and Talentpop, full_time
Apr 2024 to Jun 2026
As a Customer Service Virtual Assistant, I provided exceptional support to customers through phone, email, live chat, and social media channels. I handled inquiries related to orders, shipping, returns, refunds, product information, warranties, and account-related concerns while ensuring a positive customer experience. My responsibilities included managing high volumes of customer interactions, processing orders and refunds, troubleshooting issues, resolving escalations, and maintaining accurate records in CRM systems such as Zendesk and Gorgias. I also worked closely with internal teams and vendors to ensure timely resolution of customer concerns and smooth day-to-day operations. Through strong communication, problem-solving, and attention to detail, I consistently maintained high customer satisfaction, improved response times, and helped build customer loyalty by delivering prompt, accurate, and personalized support in a fast-paced remote environment.
411Locals , full_time
Jul 2022 to Feb 2024
As a Lead Generation Specialist, I was responsible for identifying, prospecting, and qualifying potential customers through outbound calls, emails, and online research. I engaged with prospects to understand their needs, assess their level of interest, and determine whether they were a good fit for the company's products or services. My responsibilities included generating and nurturing leads, scheduling appointments for the sales team, maintaining accurate records in CRM systems, and following up with prospects to move them through the sales pipeline. I also collaborated closely with sales and marketing teams to improve outreach strategies and maximize conversion opportunities. Through effective communication, relationship-building, and consistent follow-up, I contributed to increasing qualified leads, improving appointment-setting rates, and supporting overall business growth. I consistently met or exceeded performance targets while maintaining a positive customer experience throughout the sales process.
Teleperformance , full_time
Sep 2019 to May 2022
As a Health Insurance Associate, I provided comprehensive support to members regarding their health insurance plans, including benefits, eligibility, claims, billing, and coverage inquiries. I handled a high volume of inbound and outbound calls while ensuring that each customer received accurate information and timely resolution to their concerns. My responsibilities included verifying member information, documenting interactions in CRM systems, investigating and resolving complex claims and coverage issues, and coordinating with internal departments to address escalations. I also educated members on their healthcare benefits, policies, and available services to help them make informed decisions. Through effective communication, problem-solving, and attention to detail, I consistently maintained high customer satisfaction, met performance metrics, and contributed to improving the overall member experience by resolving issues efficiently and professionally.