Content Creator | CSR | Quality Analyst | Team Leader
Cebu
A versatile and results-driven professional with experience in content creation, customer service, quality assurance, and team leadership. I bring strong communication, attention to detail, problem-solving, adaptability, and leadership skills, with a proven ability to handle responsibilities independently while maintaining quality and efficiency. I am highly organized, dependable, and committed to continuous improvement, whether engaging with customers, analyzing performance, creating content, or coaching team members. I work well in fast-paced environments and take pride in delivering consistent results while supporting both individual and team success.
EPERFORMAX Contact Centers and BPO, full_time
Oct 2024 to Aug 2026
As a Coach and Team Leader, I was responsible for guiding and developing team members, monitoring performance and key metrics, conducting coaching sessions, mentoring new hires, and implementing strategies to address performance gaps. I provided continuous support and feedback to help my team meet and exceed their goals while maintaining quality and accountability. Through effective leadership and coaching, I was recognized and rewarded as a Top Coach for my contribution to team performance and development.
EPERFORMAX Contact Centers and BPO, full_time
Dec 2023 to Oct 2024
As a Quality Analyst, I was responsible for evaluating customer interactions, ensuring compliance with company policies and quality standards, and identifying opportunities for improvement. I provided constructive feedback and collaborated with team members and leaders to address performance gaps and improve customer experience. My role required strong attention to detail, analytical thinking, and consistency in maintaining quality standards.
EPERFORMAX Contact Centers and BPO, full_time
Jul 2021 to Dec 2023
As a Customer Service Representative, I handled customer inquiries and concerns through phone, chat, and email while providing accurate, efficient, and personalized solutions. I consistently maintained high performance and quality standards, demonstrating strong communication, problem-solving, and customer service skills. Through my dedication and consistent performance, I was recognized as a Top Teammate multiple times for delivering excellent results and customer experiences.