Real Estate VA | 13+ Yrs Customer Service | GoHighLevel Expert
Cebu, Lapu-Lapu, Philippines
āš¢ Real Estate Virtual Assistant with 13+ years of customer service experience and 4+ years dedicated to supporting real estate agents and teams. š šØI help busy real estate professionals stay on top of client communication, transaction follow-up, and day-to-day admin so they can focus on closing deals instead of chasing details. šØ What I bring to your business: āšļø 4+ years as a Real Estate VA: CMA video emails to past clients, lead follow-up texts and calls, transaction coordination support, and MLS/CRM data entry āā 13+ years in BPO/call center environments across US and Australian accounts (Teletech, Convergys, APAC Customer Services). I know how to represent your brand professionally on every call, email, and chat āš§ Hands-on experience with GoHighLevel, Market Leader, MLS/MRED, Cloud CMA, DocuSign, and the full Google Workspace / Microsoft Office suite āš Recognized as Top Seller Agent (2018) and Top Agent of the Quarter (2008) in prior real estate-adjacent roles āā”ļø Comfortable picking up new platforms fast; recent client tools have included systems I hadn't used before, and I ramp up quickly šš How I work: I'm detail-oriented, responsive, and treat your clients' communications as if they were my own reputation on the line. I'm based in the Philippines and can flex my schedule to overlap with US, UK or Australian business hours. šš š¢ Let's talk about what's eating up your time right now. I'd love to help you get it off your plate. š
Independent Contractor, contract
Apr 2021 to Jun 2025
ā Conducted aggressive follow-ups and follow-through on real estate leads using email, SMS, chat, and calls to secure and confirm appointments. ā Provided timely responses to inbound inquiries, ensuring excellent customer experience and lead engagement. ā Created Comparative Market Analysis (CMA) reports with strong knowledge of residential and commercial properties. ā Maintained accurate and up-to-date CRM records, ensuring seamless communication with past and current clients. ā Supported long-term client relationships by keeping files organized, accurate, and compliant.
Teletech Customer Care Management, Inc., full_time
Mar 2010 to Oct 2020
ā Handled more than 70 inbound customer calls daily, deliver first-call resolution for technical and account-related issues. ā Recognized as a Top Seller Agent 2018 for outstanding sales performance and customer trust. ā Achieved Customer Satisfaction Goal Program by consistently improving customer perception of the account. ā Served as a Senior Embedding Subject Matter Expert (SME), training and mentoring new hires during company expansion. ā Ensured strict compliance with company policies while maintaining high performance metrics.
APACCustomer Services, Inc., full_time
Aug 2009 to Feb 2010
ā Completed the Customer Relations Program, assisting clients at risk of leaving the service. ā Effectively gathered customer feedback and contributed to high customer retention rates. ā Valued customer in each and every call by making detailed and accurate notes on the account.
Convergys, Inc., full_time
Jul 2007 to Apr 2009
ā Earned Call Flow Certification and selected as part of the On-Call Resolution Team. ā Awarded Top Agent of the Quarter 2008 for providing world-class customer service. ā Consistently achieved a balanced scorecard, demonstrating mastery of call scripts and customer handling.