Customer Support E-commerce Operations Expert
Metro Manila, Manila, Philippines
I am a dedicated and detail-oriented Virtual Assistant specializing in e-commerce support and email customer service. I help online businesses stay organized, responsive, and efficient by managing inboxes, handling customer inquiries, processing orders, tracking shipments, resolving disputes, and ensuring every customer interaction reflects the brand’s values. With experience supporting fast-paced e-commerce environments, I understand how important quick response times, clear communication, and problem-solving are to customer satisfaction and retention. I’m comfortable working with helpdesk systems, managing large volumes of emails, coordinating with suppliers, and keeping operations running smoothly behind the scenes.
Booth Philippines, full_time
Feb 2022 to Feb 2026
As an Email Support Representative, I handled customer inquiries through email, assisted with order concerns, product questions, and returns, while ensuring timely and professional responses.
ePerformax, full_time
May 2018 to Feb 2022
As a Team Lead for a telecommunications account, I supervised a team of customer service representatives, monitored performance, provided coaching, and assisted with escalated customer concerns to ensure service targets and customer satisfaction were met.
Convergys Philippines, full_time
Nov 2010 to Jul 2017
As a Customer Service Representative for a healthcare account, where I assisted healthcare providers with inquiries related to claims, eligibility, benefits, and billing. My role involved providing accurate information, resolving issues, and ensuring compliance with healthcare policies while delivering quality customer support.