C-Level Executive & Operations Assistant | General Administrative
Philippines
Since the start of my career, I have worked as an Industrial Engineer with a strong focus on process improvement and quality management. I have consistently been part of teams responsible for auditing and maintaining compliance with ISO 9001 Quality Management Systems, using the ISO 9001 standard as the foundation of our practices. I am also a trained Document Controller with extensive experience in managing controlled documentation and ensuring organizational compliance. As my career progressed, I expanded into office operations management and effectively served as an Executive Assistant. My responsibilities covered end-to-end recruitment and onboarding, processing company permits and licenses (including applications and renewals), project management, supplier qualification, procurement, quality assurance, and import and export coordination. In addition, I represented our Philippine-based office in communications with counterparts in the USA, UK, and across Asia, serving as the primary point of contact for the company with relevant stakeholders and partners within the Philippines.
Triboa Bay BPO Inc., full_time
Apr 2019 to Dec 2025
1. Developed all the company’s Standard Operating Procedures (SOPs). 2. Established the phases of the development process, including acquisition, permitting and design, repairs & renovations of the company’s buildings. 3. Supported the development and implementation of business strategy of the company. 4. Hired appropriate personnel for each respective position. Managed Recruitment. 5. Manage the company’s Logistics requirements (Import and Export) and other matters related to it. 6. Ensure the good and harmonious relationship between the company and all interested parties is intact. 7. Oversee the day to day operations of the company. 8. Arrange travel itineraries, hotel accommodations, and visa requirements.
PhaseGroup Inc., full_time
Jul 2017 to Mar 2019
1. Supported the CEO manage operations, inbox, suppliers, and client communication so they can focus on growth. 2. Effectively handled confidential and sensitive information with discretion and tact. 3. Managed the executive calendar, schedule meetings and appointments and coordinating travel arrangement to optimize his time. 4. Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties. 5. Established the development of company’s SOPs from the ground up.