Operations Rockstar
Metro Manila, Pasay, Philippines
I help businesses stay organized, efficient, and on top of their daily operations. With experience in back-office support, data entry, and administrative tasks, I can handle high-volume workloads with accuracy and reliability. I’ve managed 200–300 emails daily, processed account enrollments and updates, and maintained clean, accurate data for smooth operations. Here’s how I can support you: ✔ Manage and organize your inbox ✔ Perform accurate data entry and database updates ✔ Handle admin tasks and reports ✔ Keep your files and systems organized ✔ Support your day-to-day operations so you can focus on growing your business I’m detail-oriented, dependable, and quick to learn new tools. I take pride in delivering high-quality work on time and making my client’s workflow easier. Let’s work together to keep your business running smoothly.
Facility Operation Services, LLC, full_time
May 2025 to Mar 2026
Monitored thousands of security alerts and operational notifications per shift through Gmail-based monitoring workflows, ensuring timely review and escalation of critical incidents. Prepared detailed incident reports with timestamps, screenshots, and clear documentation to support investigations and operational records. Managed multiple active incidents simultaneously while maintaining accuracy and response quality in a fast-paced remote environment.
Avega Managed Care, Inc., full_time
Mar 2021 to May 2024
Processed enrollments, renewals, amendments, and account deletions while ensuring compliance with company policies and service-level standards. Managed approximately 200–300 customer email transactions daily, ensuring timely processing, documentation accuracy, and professional communication. Maintained customer databases through record updates, document verification, and quality assurance activities. Prepared weekly operational and compliance reports to monitor processing status and outstanding requests. Collaborated with multiple departments to resolve account discrepancies and improve workflow efficiency. Trained newly hired employees on operational procedures, quality standards, and processing workflows. Served as a cross-functional backup resource during staffing shortages and peak workloads.
Microbase, Inc., full_time
Apr 2018 to Jun 2019
Coordinated daily product deliveries for multiple clients while ensuring timely communication with vendors and internal departments. Maintained sales reporting databases and inventory purchasing records supporting operational planning and inventory management. Managed inbound communications and administrative correspondence while supporting account managers.