Executive & Admin Assistant | Operations, Sales, Customer Service
Cavite
Hi! I’m Stephanie, a virtual assistant and customer support professional with experience in administrative support, executive assistance, customer service, sales, and healthcare-related operations. I’ve supported business leaders, managed calendars and schedules, handled emails and client communication, maintained CRM records, prepared reports, conducted research, and basically helped keep day-to-day operations running smoothly. What I think sets me apart is that I’m very adaptable and I don’t need to be micromanaged once I understand the workflow. I’m naturally organized, detail-oriented, and I like being proactive. I usually try to think one step ahead instead of just waiting for instructions. I’m also comfortable working with international clients and learning new tools and systems. I’d describe myself as dependable, friendly, and easy to work with. I take my responsibilities seriously, but I also like keeping communication positive and comfortable. Most importantly, I genuinely enjoy helping clients save time, stay organized, and have one less thing to worry about.
BerryVirtual, full_time
Feb 2024 to Present
Provided virtual administrative support in a healthcare-related environment, handling medical bills, reports, appointment follow-ups, records management, and coordination with different people involved in each case. Also supported day-to-day administrative tasks, data entry, and client communication while making sure information was kept accurate and organized. The role required a lot of attention to detail, confidentiality, and follow-through, especially when handling multiple cases and time-sensitive requests.
RingCentral, full_time
May 2022 to Dec 2022
Managed a portfolio of SMB clients by building relationships, identifying opportunities for upselling and cross-selling, and helping customers get more value from the company’s solutions. Worked closely with different teams to resolve concerns and improve the overall customer experience. Monitored account activity and usage trends, maintained accurate CRM records, and provided recommendations based on each client’s needs. This role really helped strengthen my communication, relationship-building, and problem-solving skills.
Project Space, full_time
Jan 2022 to Jan 2024
Supported CEO with calendar and appointment management, meeting coordination, emails, research, reports, and general administrative tasks. Helped keep daily workflows organized by following up on ongoing requests, coordinating with clients and internal teams, and making sure important deadlines were not missed. Also handled confidential information and sensitive communications with professionalism and discretion. The role required being proactive and flexible, especially when priorities changed or the executive needed support on short notice.
Teleperformance, full_time
Sep 2021 to Apr 2022
Managed complex travel reservations, including booking changes, cancellations, and itinerary modifications while following company policies. Provided guidance to frontline agents on challenging customer concerns, travel policies, and procedures. Maintained accurate CRM records and used strong problem-solving skills to resolve issues efficiently while meeting quality and compliance standards.
Freelance, full_time
May 2021 to Sep 2021
Managed multiple client accounts by planning content calendars, coordinating campaigns, and creating social media content, graphics, and captions aligned with brand goals. Handled customer inquiries and community engagement while maintaining positive client relationships. Monitored campaign performance and engagement metrics to identify trends and improve future content strategies.
Kgb Philippines, full_time
Sep 2020 to May 2021
Handled customer inquiries through phone, email, and other communication channels, assisting with account concerns, service questions, and general requests. Provided accurate information, resolved issues whenever possible, and coordinated with other teams when concerns needed to be escalated. Maintained customer records and documented interactions, follow-ups, and resolutions in the CRM. Working in a fast-paced environment also taught me how to stay patient, organized, and friendly even when handling multiple customers at the same time.
Freelance, freelance
Jan 2020 to Sep 2020
Developed and managed social media content strategies across multiple platforms, creating and scheduling branded content while maintaining consistent messaging. Engaged with online communities by responding to messages and comments, building positive customer relationships, and staying updated on industry trends to improve content performance and audience engagement.
DATS Trading, full_time
Aug 2016 to Dec 2019
Directed daily business operations across sales, customer relationships, vendor partnerships, and administrative functions. Managed sales reporting, business development, customer and supplier negotiations, quotations, agreements, and contracts. Built strong long-term relationships with clients and partners while identifying opportunities for revenue growth. Also improved internal processes and workflows to make operations more organized, efficient, and scalable.