Specialized Virtual Assistant | Healthcare Admin & Property Management
Pampanga, Santo Tomas, Philippines
Operations Specialist | Patient Care Coordinator | Project Support Coordinator - Logistics Planner | Property Management VA I bridge the gap between complex operations and seamless execution. Whether it is coordinating critical patient care, managing property workflows, or navigating logistics, I ensure businesses run efficiently and without friction. Core Competencies: Operations: Workflow & Process Optimization | Logistics Planning | Project Support Admin: Virtual Assistance | Calendar & Email Management | Document Processing Real Estate: Property Management Support | Stakeholder & Vendor Coordination Healthcare: Patient Safety Protocols | HIPAA & Data Privacy | BLS (Lay Rescuer) Finance: Invoice Reconciliation | Financial Transactions | Data Management Technical Proficiencies: Systems: SAP, Salesforce, Citrix, Buildium, AppFolio, PropertyMeld, Dotloop, RITA (EHR) Productivity: Google Workspace, Microsoft Office, Canva, DocuSign Communication: Zoom Phone, Dialpad, Slack, MS Teams, Cisco Jabber The Value I Bring: I thrive in fast-paced, remote environments where I can take ownership of "the details." From resolving logistics discrepancies to scaling team workflows, I am committed to accuracy and proactive problem-solving. 📧 Looking for a reliable partner to support your operations? Let’s connect!
The Wound Pros, full_time
Mar 2024 to Dec 2025
- Coordinated daily schedules and optimized routing for 10+ clinicians to ensure timely patient visits and efficient transit times. - Confirmed patient appointments utilizing standard communication scripts and managed real-time clinician ETA updates on the date of the visit. - Notified referring agencies of scheduled visits to confirm patient status, verifying if patients remained ACTIVE and under active care. - Updated patient statuses across database trackers, instantly notifying clinicians and team members of discharges, expirations, and rescheduling. - Assisted Wound Care Clinicians with ordering Santyl medical supplies and resolved internal inquiries by routing to appropriate departments. - Managed critical communication loops by notifying referring agencies, patients, and internal team members regarding clinician changes, missed appointments, and subsequent rescheduling arrangements. - Maintained detailed tracking logs to monitor diverse administrative scenarios, enhancing overall operational visibility and team communication. - Conducted strategic follow-up calls to gather patient feedback, address care concerns, and document service commendations for over 40+ daily patient contact points. - Ensured 100% HIPAA compliance by strictly safeguarding Protected Health Information (PHI) throughout the scheduling and notification process.
VICE Realty Group, full_time
Mar 2022 to Mar 2024
- Prepared, reviewed, and finalized listing contracts, lease agreements, and legal property management documentation with 100% accuracy. - Created, optimized, and maintained over 50+ active property listings across digital platforms, ensuring accurate marketing descriptions and visual assets. - Coordinated property viewings, inspections, and maintenance schedules across a multi-unit residential property portfolio. - Managed daily communications and resolved inquiries for property owners, tenants, and third-party vendors to maintain high client satisfaction. - Generated, tracked, and documented maintenance work orders via Buildium, AppFolio, and Property Meld, accelerating vendor dispatch times and ticket resolutions. - Executed precise invoice reconciliation and monitored operational transactions, managing material and maintenance purchases through primary vendors and local supplier accounts.
IQVIA Solutions Operations Center Philippines, Inc., full_time
Feb 2016 to May 2023
- Executed the logistical project planning and strict financial closing processes for high-volume corporate programs and events. - Conducted rigorous audits and data reconciliation on expense receipts, financial transactions, and program charges to ensure strict alignment with provided budgets. - Maintained central program tracking logs and databases, verifying 100% completeness and structural accuracy of historical project data. - Performed deep data reviews to confirm event and program compliance with US federal health guidelines and international standards. - Provided operational support and reference data management to cross-functional global teams, increasing overall project delivery efficiency.
Optum Global Solutions - UnitedHealth Group, full_time
Oct 2014 to Feb 2016
- Provided targeted expertise and support to teams in reviewing, researching, investigating, and resolving appeals and grievances. - Communicated clearly with relevant parties regarding appeal and grievance issues, implications, and decisions. - Analyzed trends across all appeals and grievances to identify patterns and deliver operational insights. - Managed administrative tasks for insurance appeal claims, organizing and assessing paperwork including medical records and doctor recommendations.
Affiliated Computer Services Inc., full_time
Oct 2012 to Oct 2014
- Provided back-office and customer support for Apple products, ensuring seamless interactions with clients. - Resolved warranty and service-related issues promptly, maintaining a high resolution rate. - Evaluated agent performance within the Internal Auditor team to identify improvement opportunities. - Delivered targeted feedback and coaching to enhance agent performance and service quality.
Sutherland Global Services Philippines, full_time
Nov 2009 to Feb 2012
- Provided dedicated customer support for fraud-related concerns via phone and email. - Updated account histories and case information accurately in internal systems. - Gathered critical data, including delivery details and invoices, to support the rapid resolution of escalation cases.