Virtual Assistant | Admin, Operations & Client Support
Laguna
Hi! I’m a detail-oriented, reliable, and proactive Virtual Assistant with a strong background in customer service, administrative support, data management, and social media assistance. With experience supporting international clients across various industries, I’ve developed strong skills in managing customer communications, handling inquiries through email, chat, and phone, organizing information, resolving complex issues, and ensuring smooth daily operations. I’m proficient in Google Workspace, Microsoft Office, CRM platforms, Canva, CapCut, and other digital tools. I’ve also completed Business Virtual Assistant training to further strengthen my administrative and operational skills. What sets me apart is my ability to combine excellent communication, organization, and problem-solving skills with a genuine commitment to delivering quality work. I’m adaptable, resourceful, quick to learn new systems, and confident working independently. My goal is simple: to take tasks off your plate, streamline your workflow, and help you focus on growing your business. I’m looking to build long-term partnerships with clients who value reliability, efficiency, and continuous improvement. Let’s work together to make your business run more smoothly!
SPi Technologies Inc., freelance
Feb 2026 to May 2026
As a Music Annotator, I was responsible for listening to and analyzing audio tracks, identifying music genres, moods, tempos, instruments, and vocal characteristics. My tasks included tagging audio segments, reviewing lyrics and transcriptions, categorizing musical elements, and ensuring accurate metadata labeling. I also performed quality checks to maintain consistency and accuracy in datasets used for AI training and machine learning.
TaskUs, full_time
Feb 2025 to Jul 2025
As a Customer Service Representative at TaskUs, I provided voice support for an international food delivery platform, assisting delivery riders with order-related concerns, delivery issues, account inquiries, and earnings. My responsibilities included verifying order details, coordinating with customers and merchants, confirming successful deliveries, manually updating order statuses, and resolving payment or earnings concerns. I also handled escalations, documented interactions accurately, and ensured timely resolutions while maintaining customer satisfaction and service quality standards.
IGT Solutions Philippines, full_time
Sep 2023 to Feb 2025
As a Travel Associate at IGT Solutions, I provided customer support for a leading international hotel booking platform through inbound and outbound calls, email, and live chat. My responsibilities included managing hotel reservations, cancellations, and modifications, assisting with payment and refund inquiries, and resolving booking discrepancies. I also coordinated directly with hotel partners to verify reservations, accommodate special requests, resolve check-in concerns, and handle escalations. I ensured accurate documentation, timely resolutions, and a positive customer experience while maintaining service quality and customer satisfaction standards.
Travel Tayo, part_time
Mar 2018 to Sep 2018
As a Social Media and Customer Support Assistant at Travel Tayo, I played a key role in strengthening the company’s online presence, promoting travel packages, and delivering excellent customer service. I created engaging promotional content, managed social media interactions, and converted customer inquiries into potential bookings. I assisted clients with travel arrangements, reservations, and itinerary inquiries while coordinating with the sales team to ensure smooth transactions. I also maintained accurate booking records, organized schedules, and supported digital marketing initiatives to drive customer engagement, generate leads, and contribute to business growth.