CSR | Chat and Email Support
Negros Oriental
Hi! I’m Neil, a customer support professional with experience providing customer service through chat and email. I’m comfortable handling different types of customer concerns, from simple inquiries to more complex issues that require patience, troubleshooting, and careful attention to detail. I’m known for being reliable, adaptable, and easy to work with. I make sure my responses are clear, professional, and easy for customers to understand while still keeping a friendly and approachable tone. What sets me apart is my ability to connect with different types of customers and adapt to their needs. Whether a customer is frustrated, curious, or simply looking for a quick answer, I know how to communicate effectively and make sure their concern is properly addressed. I’m always willing to learn new tools and processes, and my goal is to provide consistent, high-quality support that helps both customers and the business.
ECE Contact Centers, full_time
May 2024 to Oct 2025
Provided customer support through chat and email for a property management and rent assistance platform, assisting customers with rental concerns, account inquiries, payments, and application-related issues. Troubleshot customer concerns and provided clear, accurate solutions while maintaining a professional and empathetic approach. Managed a high volume of inquiries while maintaining strong CSAT, QA, and RPH performance, accurately documented customer interactions and account updates, and followed up on unresolved concerns to ensure timely resolutions. Adapted communication to different types of customers, including frustrated, confused, and inquisitive customers, while consistently maintaining quality standards and earning performance bonuses for strong overall performance.