Business Development Representatives/martini ai
Pampanga
My name is Edwin Aquino, and I have more than eight years of experience in customer service support, along with over five years of experience in sales development, lead generation, and appointment settings. Throughout my career, I’ve had the opportunity to work with different companies such as Cloudstaff Global, Cyzerg, Magic Inc., Wolf Cycle, 1840, and Martini AI. These experiences helped me develop strong communication skills, relationship-building strategies, and the ability to adapt to different industries and client needs.
Cloudstaff Global Philippines , full_time
Feb 2021 to Apr 2023
Build and grow the business pipeline by finding, connecting with, and qualifying potential clients. You’ll turn cold contacts into interested prospects and book confirmed appointments — giving the sales team a steady stream of people ready to do business. Key Responsibilities: ✅ Research and identify ideal prospects — finding businesses or people who match our target market ✅ Reach out through calls, emails, social media, and direct messages to start genuine conversations ✅ Explain our services clearly, build interest, and qualify leads: do they have the need, budget, and timeline to move forward? ✅ Book confirmed appointments and hand off well-prepared leads to the sales team ✅ Follow up consistently — nurturing warm leads and keeping conversations active ✅ Keep accurate notes and update all activity in the CRM or tracking system ✅ Test and improve messages so outreach gets better results over time ✅ Meet monthly targets for leads generated, qualified conversations, and appointments booked
Express Gifts Philippines , full_time
Jun 2017 to Mar 2020
Be the trusted voice of UK retail brands, supporting customers across phone, email, and live chat. Help with orders, deliveries, returns, product questions, and account management — delivering service that matches UK standards of care, clarity, and fairness. Key Responsibilities: ✅ Assist UK customers with placing orders, checking delivery status, updating details, and changing or cancelling orders ✅ Answer questions about products, sizes, stock availability, pricing, promotions, and UK delivery options ✅ Process returns, refunds, and exchanges clearly and fairly, explaining policies simply so customers understand ✅ Resolve delivery issues — missing items, late shipments, or wrong products — following UK consumer guidelines ✅ Help with account queries: login issues, passwords, billing updates, and loyalty or reward programmes ✅ Escalate complex matters — such as complaints or high-value concerns — to the right team promptly ✅ Keep accurate records of every interaction and meet response-time targets for phone, email, and chat ✅ Stay updated on UK bank holidays, seasonal trading, and time-sensitive promotions ✅ Follow all data protection and privacy standards — keeping customer details safe and secure
Task Us Philippines , full_time
Oct 2016 to Mar 2017
Assist customers over the phone or chat to place their DoorDash orders accurately, answer menu and delivery questions, and resolve any issues — ensuring every order goes smoothly from selection to delivery, with a friendly, helpful attitude the whole way . Key Responsibilities: ✅ Take customer orders accurately — confirm items, sizes, special requests, and delivery details clearly ✅ Share menu information, explain deals and promotions, and help customers find exactly what they want ✅ Input orders quickly and correctly into the system, confirm delivery times, and process payments securely ✅ Update customers on order status, track deliveries, and assist with changes or cancellations when needed ✅ Resolve common issues — missing items, wrong orders, or delivery delays — fairly and politely ✅ Answer questions about accounts, fees, delivery zones, and how to use the DoorDash platform ✅ Keep accurate notes of every order and interaction in the system ✅ Meet targets for speed, accuracy, and customer satisfaction while maintaining quality ✅ Work a flexible schedule that may include evenings, weekends, and holidays — DoorDash operates 24/7
iQor Philippines , full_time
Aug 2012 to Sep 2013
Assist the collections team in managing past-due accounts, securing payments, and providing excellent customer service — all while following policies and treating every customer with respect and professionalism. Key Responsibilities: ✅ Contact customers with past-due accounts via calls, emails, or messages to discuss their balance and arrange payment ✅ Answer customer questions about amounts owed, due dates, payment options, and account status ✅ Negotiate payment plans or settlements that work for both the customer and the company ✅ Process payments securely and accurately record every interaction and agreement in the system ✅ Send reminders, statements, and follow-up messages to keep accounts on track ✅ Research account issues, update contact information, and escalate complex cases when needed ✅ Follow all collection laws, company policies, and confidentiality guidelines ✅ Meet daily and monthly targets for contact rates, payments collected, and promise-to-pay agreements
IBM Daksh , full_time
Sep 2011 to Jun 2012
Key Responsibilities: ✅ Respond promptly to customer inquiries via phone, email, and live chat — helping with orders, tracking, returns, refunds, payments, and account details ✅ Resolve delivery issues: missing packages, late shipments, wrong items, or damaged goods — finding the best solution quickly and fairly ✅ Assist with account management: login help, Prime subscriptions, payment updates, and verifying security while keeping personal information safe ✅ Answer product questions, explain features, and guide customers through purchases — no rigid scripts, just clear, helpful, natural conversation ✅ Process returns, replacements, and refunds accurately and in line with Amazon policies ✅ Troubleshoot website or app issues and guide customers step-by-step ✅ Escalate complex matters when needed, and keep thorough notes so every team member has the full picture ✅ Stay updated on new policies, services, and promotions — and meet performance targets for speed, accuracy, and customer satisfaction
Sutherland Global Philippines , full_time
Jun 2009 to Jul 2011
Be the voice of Amazon — the first point of contact for shoppers across phone, chat, and email. You’ll help customers with their orders, deliveries, accounts, and products — solving problems with empathy and speed, and upholding Amazon’s mission to be Earth’s most customer-centric company . Key Responsibilities: ✅ Respond promptly to customer inquiries via phone, email, and live chat — helping with orders, tracking, returns, refunds, payments, and account details ✅ Resolve delivery issues: missing packages, late shipments, wrong items, or damaged goods — finding the best solution quickly and fairly ✅ Assist with account management: login help, Prime subscriptions, payment updates, and verifying security while keeping personal information safe ✅ Answer product questions, explain features, and guide customers through purchases — no rigid scripts, just clear, helpful, natural conversation ✅ Process returns, replacements, and refunds accurately and in line with Amazon policies ✅ Troubleshoot website or app issues and guide customers step-by-step ✅ Escalate complex matters when needed, and keep thorough notes so every team member has the full picture ✅ Stay updated on new policies, services, and promotions — and meet performance targets for speed, accuracy, and customer satisfaction
Teletec Philippines , full_time
Dec 2008 to Jun 2009
Serve as the first point of contact for T-Mobile customers, delivering friendly, efficient, and knowledgeable support. Answer inquiries, resolve technical and billing issues, and ensure every customer interaction leaves them satisfied and loyal to the brand . Key Responsibilities: ✅ Answer incoming calls promptly and professionally, helping customers with questions about plans, billing, devices, and services ✅ Troubleshoot service issues — including signal problems, data connectivity, and device setup — and guide customers step-by-step to a solution ✅ Explain T-Mobile plans, features, promotions, and pricing clearly so customers understand exactly what they have and what’s available ✅ Process payments, update account details, make plan changes, and help with activations or upgrades accurately and securely ✅ Listen to customer concerns with empathy, resolve complaints calmly, and know when to escalate complex issues to a specialist team ✅ Keep detailed notes of every interaction in the system so the next person helping that customer has all the facts ✅ Stay up-to-date on new products, policy changes, and current promotions through ongoing training ✅ Meet performance targets — including wait times, first-call resolution, and customer satisfaction scores — while maintaining high quality