Marck M.

Healthcare Professional | HIPAA-Compliant | Acc Troubleshooting

Metro Manila

Overview

I previously worked as a CSR/chat Specialist/Escalation Support Representative and seasonal supervisor for a healthcare account, where I assisted patients and healthcare providers with accessing their online systems, including Electronic Medical Records (EMR) and patient portals. My role involved troubleshooting login issues, verifying account information, and guiding users through navigating their accounts securely. I handled sensitive health information, so I strictly followed data privacy and compliance standards such as HIPAA. I also managed multiple inquiries at once while maintaining accuracy, empathy, and professionalism, especially when assisting patients who needed urgent support. Overall, this experience strengthened my communication skills, attention to detail, and ability to provide reliable support in a fast-paced, high-responsibility environment.

Skills and Tools

• Medical Billing
• Dental Billing
• Benefits Verification
• HIPAA Compliance
• Patient Scheduling
• Medical Scheduling
• Claims Processing
• Claim Denial Management
• Prior Authorization
• Patient Follow-up
• Patient Communication
• Medical Terminology
• Insurance Verification
• Medical Transcription
• Pharmacy Technician