CSR | Chat Email Support | Account Receivable
Davao del Norte
Hello, My name is Glen, and I’m a dedicated Customer Service Representative with a strong focus on creating positive, efficient, and solution-driven customer experiences. I bring hands-on experience in handling customer inquiries, resolving concerns, and building trust through clear and professional communication. I’m comfortable managing high volumes of interactions across phone, email, and chat, while maintaining a calm and customer-focused approach. My key strengths include: Excellent communication skills — ensuring customers feel heard, understood, and supported Problem-solving — resolving issues quickly while keeping customer satisfaction a priority Patience and empathy — with customers respectfully, even in challenging situations Adaptability — learning new systems and processes quickly in fast-paced environments Attention to detail — accurately documenting interactions and following through on solutions I have experience working with • CRM systems (Salesforce / Zendesk / similar tools) which has helped me consistently meet performance targets and deliver quality service. What sets me apart is my commitment to going beyond basic support. I focus on building positive relationships, anticipating customer needs, and turning every interaction into a good experience that reflects well on your brand. I would welcome the opportunity to contribute to your team and help strengthen your customer relationships. Best regards, Glen Caceres
Concentrix, full_time
Sep 2024 to Dec 2025
Handling Customer Inquiries Sales Support Customer Engagement (Email & Chat Support) Issue Resolution & Troubleshooting Escalation Management Order and Account Management Documentation and Case Tracking Meeting Performance Metrics Maintaining Brand Voice and Customer Experience
Sibs, full_time
Dec 2023 to Aug 2024
Patient Communication and Support Billing, Invoicing & Collections Insurance Verification and Coordination Claims Processing and Follow-ups Handling Billing Concerns and Disputes Record Management and Compliance Coordination with Dental Team Customer Experience and Retention Maintaining Customer Records