Supply Chain & Logistics | General Administration Virtual Assistant
Philippines, Philippines, Philippines
Hello! I'm Mary Ann, a Supply Chain and Operations professional with over 10 years of experience in inventory planning, procurement support, logistics coordination, and operations administration. As a Supply Merchandise Planner with Landmark Group in the UAE, I supported operations across the GCC, Malaysia, and Indonesia, ensuring optimal inventory levels and efficient supply chain performance. My expertise includes logistics & supply planning, demand forecasting, replenishment, allocations, purchase order management, inventory control, vendor coordination, order management, reporting, and customer service. I'm proficient in SAP, Oracle ERP, Advanced Microsoft Excel, Power BI, Google Workspace, Microsoft Office, and collaboration tools such as Microsoft Teams, Trello, Asana, ClickUp, and Notion. I also have working knowledge of QuickBooks, Xero, Canva, Chatgpt, Capcut and Claude Earlier in my career, I served as a Store Manager and Head Cashier, where I developed strong leadership, administration, customer service, cash management, and operational support skills. I bring a proactive, detail-oriented approach and enjoy helping businesses streamline operations, improve efficiency, and deliver excellent results. I'm committed to providing reliable, accurate, and high-quality support as a trusted member of your team.
Max Retail Landmark Group, United Arab Emirates, full_time
Oct 2015 to Dec 2025
Managed end-to-end supply chain operations including demand planning, inventory replenishment, logistics coordination, and stock allocation across GCC countries and Southeast Asia. Planned inventory requirements using SAP and Oracle ERP, ensuring optimal stock levels while minimizing excess inventory and stock-outs. Coordinated purchase orders with suppliers and monitored order progress from procurement through warehouse receipt and store delivery. Collaborated with freight forwarders, third-party logistics (3PL) providers, warehouses, and distribution centers to ensure timely inbound and outbound shipments. Monitored shipment schedules, supplier lead times, and delivery performance, proactively resolving delays and minimizing business impact. Optimized inventory allocation across retail stores and warehouses based on sales trends, forecast demand, and store capacity. Prepared KPI reports covering fill rate, stock availability, sell-through, inventory aging, logistics performance, and budget achievement to support business decisions. Conducted inventory analysis to identify slow-moving products and recommend replenishment and markdown strategies. Maintained high data accuracy through inventory reconciliation, master data validation, and ERP system updates. Partnered with merchandising, procurement, warehouse, finance, and retail operations teams to improve supply chain efficiency and service levels. Identified freight consolidation and process improvement opportunities that reduced logistics costs and enhanced distribution efficiency.
Max Retail Landmark Group , United Arab Emirates, full_time
Jan 2011 to Sep 2015
Managed the daily operations of a high-volume retail store, ensuring achievement of sales, operational, and customer service KPIs. Led, coached, and developed a team of 48 sales associates and cashiers, improving productivity, employee engagement, and service quality. Oversaw inventory management, stock replenishment, merchandising execution, and stockroom organization to maintain optimal product availability. Coordinated with warehouse teams, suppliers, and distribution centers to ensure timely deliveries and efficient stock movement. Monitored sales performance, inventory turnover, shrinkage, and operational KPIs, implementing action plans to improve business performance. Managed store budgets, labor scheduling, payroll documentation, and operational expenses to support profitability. Conducted regular inventory audits, compliance inspections, and loss prevention initiatives that reduced inventory discrepancies. Prepared daily, weekly, and monthly operational reports for regional management, including sales, inventory, staffing, and business performance. Resolved customer escalations professionally while maintaining exceptional customer satisfaction and brand standards. Ensured compliance with company SOPs, health and safety regulations, cash handling procedures, and audit requirements. Collaborated with merchandising, marketing, logistics, and regional management teams during promotions, seasonal launches, and inventory transitions.
Max Retail Landmark Group, United Arab Emirates, full_time
Feb 2007 to Dec 2010
Supervised front-end cashier operations, ensuring accurate transaction processing and compliance with company cash management policies. Managed daily cash reconciliation, till balancing, end-of-day reporting, and banking procedures while significantly reducing cash variances. Trained and mentored newly hired cashiers on POS operations, customer service standards, cash handling procedures, and fraud prevention. Investigated and resolved cash discrepancies, transaction issues, and customer concerns with accuracy and professionalism. Coordinated cashier schedules and staffing assignments to ensure efficient checkout operations during peak trading hours. Maintained accurate sales records, transaction logs, and financial documentation to support audits and operational reporting. Assisted store management with inventory counts, stock replenishment, promotional activities, and operational support. Collaborated with customer service, inventory, and store operations teams to ensure smooth daily business operations. Delivered exceptional customer service by resolving inquiries, complaints, and payment-related concerns promptly. Ensured compliance with company policies, operational procedures, and audit standards while maintaining high levels of accuracy and accountability.