Technical Support | Customer Service
Metro Manila, Las Piñas, Philippines
As a dedicated professional with a Diploma in Information Technology , I offer a versatile skill set rooted in technical support, banking operations, and high-level escalation management. My experience spans global organizations such as JP Morgan Chase & Co and Telstra, where I have honed my ability to handle complex problem-solving and process improvement while maintaining excellent communication across platforms like MS Office and Google Suite. What makes me stand out is my proven adaptability in fast-paced environments—ranging from healthcare to premium technical support for Apple and AT&T—allowing me to bring immediate value to clients through meticulous documentation, multitasking, and a commitment to operational excellence
Telstra International Philippines In, full_time
Nov 2025 to Present
As a Technical Representative at Telstra International Philippines Inc., I provide high-level technical support and solutions within a fast-paced telecommunications environment. My role involves leveraging strong problem-solving and documentation abilities to manage customer needs and technical inquiries effectively. By utilizing collaboration tools and my background in Information Technology, I ensure seamless communication and process improvement while maintaining the high service standards expected by a global telecommunications leader.
Concentrix, full_time
Mar 2024 to Sep 2024
As a Premium Technical Support representative for Apple at Concentrix, I provided high-tier troubleshooting and specialized assistance for the Apple ecosystem. My role involved managing complex hardware and software inquiries while maintaining the white-glove service standards associated with a premium brand. I leveraged strong problem-solving abilities to resolve customer escalations and used documentation skills to ensure every interaction met strict quality and compliance guidelines.
Teleperformance, full_time
Jul 2023 to Oct 2023
As a Healthcare Specialist at Teleperformance, I served as a primary point of contact for Maxicare OPD (Outpatient Department) services. My role involved managing patient inquiries, verifying healthcare coverage, and coordinating outpatient benefits with high accuracy. By leveraging your strong communication skills and documentation abilities, I ensured that healthcare providers and members received seamless support while maintaining strict compliance with medical data privacy standards
JP Morgan Chase and Co, full_time
Feb 2022 to Mar 2023
As a Commercial & Business Banking Associate at JP Morgan Chase & Co, I was responsible for supporting high-level banking operations and managing client relationships within the commercial sector. My role involved handling complex financial documentation and ensuring that business banking processes met the rigorous standards of a global financial institution. By leveraging my skills in multitasking and problem-solving, I contributed to the efficient delivery of banking services and maintained the high level of accuracy required for corporate accounts.
Eperformax Contact Centers and BPO, full_time
Jun 2020 to Jan 2021
As a member of the eBay Offline Escalation Team at Eperformax, I specialized in resolving complex, high-level issues that could not be addressed during initial customer contact. My role focused on managing difficult disputes and account investigations through meticulous documentation and advanced problem-solving. By handling these "offline" cases, I ensured that both buyers and sellers received fair resolutions while maintaining eBay’s marketplace standards and enhancing overall platform trust.