Experienced Customer Service Representative
Philippines
A motivated newcomer in the Virtual Assistant world, eager to learn and grow! With 3 years of customer service experience handling financial and healthcare accounts, helping people and resolving inquiries has always been my passion. I may be new to VA work, but my dedication, strong communication skills, and people-first attitude make me a great partner for your business. Let's work together!
Teleperformance , full_time
Dec 2021 to Aug 2022
Financial - (Voice) • Conducted detailed investigations into consumer credit reports and credit scores. • Strengthened account security by processing security freezes and fraud alerts. • Assisted clients with critical updates to personal account information.
Genpact, full_time
Oct 2021 to Jun 2025
Healthcare account (Non-voice) Managed customer inquiries in a high-speed environment with a focus on accuracy and efficiency. • Ensured policy compliance by verifying member conditions and checking benefit eligibility. • Consistently resolved customer concerns to maintain top-tier satisfaction ratings