Virtual Assistant | E-commerce Customer Support Specialist
Leyte
Hi there! I'm a Virtual Assistant with experience in e-commerce customer support particularly in Shopify, and Gorgias. I enjoy helping customers, solving problems, and making sure things run smoothly. In my previous work, I've handled customer inquiries about orders, shipping updates, order changes, returns, and refunds. I always try to put myself in the customer's shoes and provide helpful, clear, and friendly responses. For me, good customer service isn't just about answering questions—it's about making customers feel heard and taken care of. I'm also interested in SEO and other e-commerce tasks, such as product listing optimization and keyword research. I'm always willing to learn new tools and improve my skills to better support the businesses I work with. I'm organized, detail-oriented, proactive and open to feedback. I may not know everything yet, but I'm willing to learn, take responsibility for my work, and give my best in every task. I'd love to work with a business where I can contribute, grow, and build a long-term working relationship. If you need someone who's willing to help, learn, and genuinely care about your business, I'd be happy to connect!
RootSource, freelance
Jan 2025 to Jul 2026
I handled customer inquiries about order status, shipping updates, order changes, returns, and refunds. I used Shopify to check order details and Gorgias to manage and respond to customer messages. My main responsibility was to provide helpful, accurate, and friendly support while making sure customers felt heard and valued. I also helped address customer concerns, provided clear updates, and followed the proper processes to resolve issues. Through this experience, I improved my communication, problem-solving, and attention to detail. I learned how to handle different customer situations with patience and empathy while managing tasks efficiently. One of my proudest achievements is being able to turn customer concerns into positive support experiences by listening carefully and focusing on practical solutions.