Customer Success Professional | Team Lead | Exec Admin Support
Cavite
Experienced administrative and customer service professional with 10+ years of expertise in client support, coordination, documentation, and team leadership. Known for strong communication, organization, and the ability to manage multiple priorities efficiently.
BNI Portland West, full_time
Jun 2026 to Present
Member Services Coordinator for BNI Portland West Region Supports Executive Directors for administrative tasks, member prospecting and member support Includes email inbox management and back end support
Royal Caribbean Group, full_time
Jun 2025 to May 2026
Coordinate workflow and escalations for accessibility support operations. Support supervisors with team coordination, reporting, and customer issue resolution. Assist in process improvement initiatives and operational projects in a fast-paced environment.
Royal Caribbean Group, full_time
Feb 2024 to Jun 2025
Managed guest accessibility requests and accommodation coordination. Started upon hire as a Team Lead in training, being exposed to more critical and miscellaneous tasks as needed.
Royal Caribbean Group, full_time
Mar 2022 to Feb 2024
Assisted new and existing guests for upcoming cruises Spots buying signals for prospective guests that are looking to confirm an upcoming sailing, emphasizing on benefits and feature that would best cater their preferences
WNS Global Services, full_time
Oct 2020 to Mar 2022
Handled healthcare coordination, documentation, scheduling and client communication
WNS Global Services, full_time
Sep 2018 to Sep 2020
Senior Associate for an insurance company based in New Zealand that deals with Motor and Home policies, promoted to an SME Mentors trainees before endorsing them for Operations