Customer Experience | Ecom | Orders | Shopify | NetSuite | Zendesk Pro
Negros Occidental
Hi! I'm Michelle, a Customer Service and E-commerce Support professional with experience handling customer concerns and order-related tasks. In my previous roles, I handled orders, cancellations, refunds, returns, exchanges, order changes, subscriptions, shipping and tracking concerns, and other e-commerce issues. I'm familiar with Zendesk, Shopify, NetSuite, shipping/tracking systems, Google Sheets, and Microsoft Excel. I'm comfortable working independently, managing multiple tasks, and communicating with customers through email and support tickets. I also learn new tools and systems quickly. I'm currently looking for a long-term opportunity in Customer Service, E-commerce Support, Order Management, or Virtual Assistance where I can use my experience and continue learning. I'm dependable, organized, and committed to doing quality work. Thank you for taking the time to view my profile!