Customer Service Specialist/Admin VA
Ilocos Norte
Customer-focused professional with 10+ years of experience delivering exceptional service across retail, financial services, and healthcare. Known for resolving customer concerns with speed, accuracy, and empathy while managing high-volume workloads. Experienced in order processing, billing support, account management, and customer communication through phone, email, and chat. A fast learner with a strong work ethic, attention to detail, and a commitment to continuous growth. Ready to bring reliability, professionalism, and a customer-first mindset to a team that values excellence and long-term impact.
LiveXim GigCX, full_time
Sep 2022 to Jun 2025
Managed high-volume customer orders while ensuring accuracy, compliance, and timely processing across multiple systems. . Resolved order, payment, product, and account inquiries by identifying root causes and delivering efficient, customer-focused solutions. . Maintained complete and accurate customer records, ensuring documentation met company standards and supported operational efficiency. . Consistently achieved productivity, quality, and customer satisfaction goals while balancing multiple priorities in a fast-paced remote environment.
Agents Only, full_time
Apr 2022 to Aug 2022
Processed customer orders and payments accurately while maintaining efficiency in a high-volume environment. . Delivered responsive customer support by resolving order inquiries and ensuring a seamless purchasing experience. . Identified upselling opportunities by recommending relevant products, promotions, and add-on services to maximize sales. . Maintained high service quality through effective communication, accuracy, and timely issue resolution.
Classic Sleepcare IT Services Inc. Financial Patient Services Representative / Collections Specialist, full_time
Sep 2021 to Mar 2022
Assisted patients with medical billing, insurance coverage, payment options, and financial responsibilities using a customer-first approach. . Investigated billing discrepancies and collaborated with internal teams to resolve account issues accurately and efficiently. . Processed healthcare claims, appeals, and account adjustments while ensuring compliance with billing regulations and company policies. . Performed comprehensive account analysis to resolve complex billing concerns and support accurate reimbursement.
iQor Philippines, full_time
Mar 2019 to Oct 2020
Delivered customer support for UK credit card accounts, resolving billing, fraud, disputes, payments, and account servicing inquiries. . Investigated complex account issues, exercised sound judgment, and provided timely resolutions while ensuring regulatory compliance. . . Negotiated payment solutions that balanced customer needs with business requirements while maintaining positive customer relationships. . . Consistently met quality, compliance, and productivity targets through accurate, solution-focused customer support.
Alorica Philippines, full_time
Feb 2015 to Jun 2019
. Resolved billing, product, service, and technical inquiries while delivering a positive and personalized customer experience. . Managed complex customer concerns from initial contact through resolution, strengthening customer satisfaction and loyalty. . Promoted to Senior Representative based on consistent performance, leadership, and service excellence. . Mentored and coached new hires on customer service best practices, product knowledge, and effective call handling techniques.