Professional Strong
Metro Manila
Customer-focused professional with over 6 years of experience in BPO, customer service, technical support, HR, and government service. Skilled in handling high-volume customer interactions, resolving complex issues, and maintaining accuracy in documentation and compliance. Proven ability to meet performance metrics, collaborate with teams, and deliver excellent service across phone, email, and chat channels. Reliable, adaptable, and committed to providing efficient and high-quality support to clients and organizations.
Conduent, full_time
Aug 2021 to Feb 2023
Handled inbound call inquiries from healthcare providers, resolving issues related to eligibility and claims. Maintained accurate documentation in CRM systems while ensuring HIPAA compliance. Consistently met performance metrics and delivered high-quality customer service in a fast-paced environment.