Customer Support Representative
Bohol
I’m a customer focused professional with experience in BPO and customer support, as well as experience working in online communication and sales. I’m confident in handling different types of customers, resolving concerns, and communicating clearly and professionally. I’m also a fast learner, adaptable, and comfortable working in fast paced environments. What sets me apart is my ability to stay patient, build rapport, and make sure customers feel heard and properly assisted.
Google, full_time
Mar 2023 to Sep 2024
As a YouTube Partner Creator Support representative, I assisted YouTube creators and partners with account related concerns, monetization issues, channel and policy questions, and other platform related inquiries. My responsibilities included providing accurate information, troubleshooting issues, guiding creators through available solutions, and escalating complex cases when necessary. I also handled multiple conversations efficiently while maintaining professionalism and delivering a positive customer experience.