Customer service representative
Tarlac
I have nine years of experience in the BPO industry, including five years as a retail customer service representative, two months in technical support, nine months as a recruitment specialist, and two years as a collections specialist. Currently, I am working as a Healthcare Senior Specialist, handling provider concerns related to benefits, eligibility, and billing inquiries.
Sutherland Global Services, full_time
Nov 2016 to Aug 2021
Subject Matter Expert (SME). Supporting co-workers with their question about product specific. Taking supervisor call and coaching agents.