Customer Support Specialist | BPO, Chat Voice Support | Data Entry
Pampanga
I’m a reliable and detail-oriented professional with around two years of BPO experience in customer service, voice and chat support, and one year of inventory management experience. I’ve assisted international customers, handled account and order concerns, and maintained accurate records using Excel. I’m comfortable learning new tools and processes, solving problems, and managing tasks efficiently. I value clear communication, accuracy, and providing a positive customer experience. My goal is to help clients save time, stay organized, and keep their daily operations running smoothly.
MCI BPO, full_time
Feb 2026 to May 2026
Handled inbound customer calls for a U.S based apparel account, assisting customers with order status, shipping inquiries, returns, and product concerns. Provided professional customer service, resolved issues according to company policies, and accurately documented customer interactions. Worked on a seasonal contract that ended upon project completion.
GEOS SL, full_time
Jan 2022 to Jan 2023
Managed inventory records for U.S event tickets, monitored ticket availability and prices, and tracked purchase details using Microsoft Excel. Performed data entry and verification to maintain accurate records, organize inventory information, and support efficient inventory management.
DSWD Pampanga, part_time
Aug 2019 to Nov 2019
Worked remotely as a Data Entry Specialist for DSWD Pampanga for 3 months, using Microsoft Excel to encode, organize, update, and verify records. Ensured data accuracy and completeness, maintained organized spreadsheets, and handled information with confidentiality while meeting deadlines and completing tasks independently from home.
Sutherland Pampanga, full_time
Feb 2019 to Aug 2019
Provided chat support for Amazon North America Retail customers at Sutherland Clark, assisting with order inquiries, refunds, returns, account concerns, and product-related questions. Managed multiple customer chats simultaneously, resolved issues according to company policies, and maintained accurate customer records while delivering professional and efficient customer service.
TTEC Pampanga, full_time
Oct 2018 to Jan 2019
Handled inbound customer calls for the WeightWatchers health and wellness account at TTEC Pampanga. Assisted members with account and subscription inquiries, billing concerns, membership related issues, and general program questions while providing professional, empathetic customer service and accurately documenting interactions.