Business Management Leader | AI, Automation & Process Optimization
Cavite, General Trias, Philippines
Operations leader with 18+ years of experience driving operational efficiency, performance improvement, and cross-functional execution across corporate and remote-work environments. Proven track record in building KPI frameworks, standardizing processes, leading HR, quality, and compliance initiatives, and translating strategic priorities into measurable results. Skilled in managing distributed teams, implementing workflow automation, and leveraging AI-enabled tools to improve productivity, reporting, decision-making, and service quality.
TruPro Elites, LLC, contract
Mar 2023 to Mar 2024
Designed and launched multiple self-liquidating offers, growing customer acquisition and improving return on ad spend. Managed end-to-end delivery of Done-For-You client engagements, improving client satisfaction and repeat business rate. Implemented automation solutions that eliminated roughly 15 hours per week of manual processing. Established and tracked KPIs across 15+ concurrent projects, identifying gaps early and improving delivery timelines. Managed a portfolio of 180+ client relationships, strengthening retention and growing referral business.
Virtual Staffing, LLC, full_time
Aug 2022 to Jul 2026
Directed daily operations across Operations, HR, Quality & Audit, Performance Management, and Community Management functions, reducing workflow disruptions through improved inter-cluster coordination. Built and rolled out a KPI monitoring and evaluation framework that increased transparency in performance reviews and lifted overall team productivity. Designed targeted development plans that closed performance gaps and improved employee retention. Partnered with senior leadership on strategic planning, preparing operational and performance reporting that informed executive decision-making. Built custom audit reports and performance dashboards in Base44 to give leadership real-time visibility into quality and compliance metrics. Spearheaded internal AI initiatives, including an AI Client Success Manager and an AI Auditor, to streamline client support and audit workflows.
AScaleX, contract
Jan 2022 to Jul 2022
Repaired account reputation by resolving negative reviews, improving overall rating within the first three months. Directed content strategy trend research, scheduling, and copywriting that grew engagement and reach across platforms.
R & Company, Inc., full_time
Oct 2019 to Dec 2021
Managed expense tracking and vendor follow-up, improving on-time payment rates on overdue accounts. Delivered industry research and reporting that directly informed business strategy decisions. Built an organized document management system that reduced time spent locating files and improved team productivity. Coordinated executive travel logistics end-to-end, reducing travel-related costs.
N. Rich ABM, freelance
Mar 2017 to Oct 2019
Managed multiple concurrent client projects, improving completion rates and overall project quality. Developed business plans and client acquisition strategies that grew the active client base. Built long-term client relationships that drove retention and repeat business.
AFNI Philippines, Inc., full_time
Jul 2012 to Feb 2017
Improved customer satisfaction through new service strategies and frontline training programs. Reduced average handling time through coaching and quality-control measures, supporting higher chat volume. Led rollout of a new customer service platform that improved team productivity. Implemented workforce management strategies that reduced absenteeism.