Customer Support | E-commerce, Telecom Fintech Verification
Metro Manila
* Telecom Customer Support: 3 years of phone support experience with T-Mobile, handling billing inquiries, customer retention, account onboarding, and service-related concerns. * E-commerce Support: Assisted Shopify business owners with store onboarding, product management, data entry, and business guidance to help them manage and grow their online stores. * Retail POS Support: Supported brick-and-mortar business owners with point-of-sale (POS) systems, troubleshooting issues and helping maintain smooth daily operations. * Fintech Identity Verification: Performed backend identity verification for Chime, reviewing customer identity information during account registration to support accurate verification and account security. * Multichannel Communication: Experienced in phone, live chat, and email support, delivering clear, professional, and customer-focused assistance. * Problem-Solving & Operations: Skilled in resolving customer concerns, supporting business operations, handling account-related tasks, and maintaining accuracy in data entry and verification processes.
Chime, contract
Jan 2026 to May 2026
Backend Operations Reviewed customer identity information during account registration. Performed backend identity verification checks. Helped ensure accurate customer onboarding and compliance with verification procedures. Worked in a non-customer-facing operational role.
Shopify, full_time
Nov 2023 to Oct 2024
Assisted business owners with Shopify store onboarding. Helped manage product listings and data entry. Provided guidance on store operations and business needs. Supported merchants in managing their online businesses.
T-Mobile, full_time
Feb 2020 to Oct 2023
Handled inbound customer support calls. Assisted with billing inquiries and account issues. Managed customer retention and service concerns. Supported new customer onboarding and account setup.