Medical VA | Data Entry | Customer Service
Ilocos Norte, Laoag, PH
Dedicated to creating quality results that meet client goals, with a strong focus on efficiency, accuracy, and reliability.
Telecare BPO
Aug 2025 to Sep 2025
Identifies and researches potential customers, qualifies leads, and nurtures them through targeted outreach. We manage lead data in CRM systems, collaborate with sales and marketing teams,
Telecare BPO
Apr 2025 to Aug 2025
Monitor calls, emails, and chat interactions, evaluate adherence to scripts and procedures, provide feedback to agents, and help improve service quality and customer satisfaction. We also track performance metrics, generate reports, and collaborate with team leads to implement process improvements.
Telecare BPO
Jan 2024 to Apr 2025
Reviews patient health data collected through remote monitoring devices to ensure accuracy, completeness, and compliance with clinical guidelines. We analyze charts, identify trends or anomalies, document findings, and escalate any critical issues to the care team.
Capella BPO
Apr 2023 to Dec 2023
Reviews traffic videos and accurately records vehicle movements, counts, and related details into data systems. We also classify each vehicle.
Kuwait
Sep 2015 to Jun 2022
I prepare meals, doing light household chores and send and fetch children from school.