PAMELA G.

Virtual Assistant | Sales, Admin & Customer Support

Davao del Sur, Davao City, Philippines

Overview

I’m a reliable Virtual Assistant with 8+ years of experience in customer service, sales, appointment setting, administrative support, and medical billing. I’m proactive, organized, and independent, with a focus on solving problems, keeping tasks moving, and making my clients’ workload easier.

Skills and Tools

• Microsoft 365
• Google Drive
• Google Calendar
• Google Docs
• Google Meet
• Zoom
• Discord
• Calendar Management
• Email Management
• Document Management
• Process Documentation
• Appointment Booking
• Internet Research
• Scheduling
• OneDrive
• Microsoft Excel
• Google Sheets Advanced
• Google Workspace
• Microsoft Office
• Data Entry
• Slack
• Dropbox
• Calendly
• Gmail
• File Organization
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Teams
• Meeting Coordination
• Microsoft Word

Work History

• Medical Billing Assistant (DME)

  Global DME Solutions, full_time

  Jul 2025 to Jul 2026

  ● Prepared and processed medical documentation for DME orders ● Verified patient demographics and insurance eligibility ● Submitted insurance claims and followed up on authorizations and denials ● Communicated with patients regarding intake and documentation

• Team Leader / Dialer

  M&H National Insurance Brokers LLC, full_time

  Aug 2024 to Jun 2025

  ● Conducted high-volume outbound calls to prospective insurance clients ● Qualified leads and scheduled appointments for sales agents ● Managed and updated leads using Ringy CRM ● Supported lead production and workflow coordination

• Appointment Setter

  Royalty Financial Services, full_time

  Feb 2024 to Aug 2024

  ● Conducted outbound calls to prospective clients ● Qualified leads based on client needs ● Scheduled appointments for sales representatives

• Customer Support – SOP and Retention

  AVAS Flowers, contract

  Nov 2023 to Feb 2024

  ● Resolved customer issues related to orders and deliveries ● Provided solutions and secured customer approvals ● Retained customers and encouraged repeat purchases

• Chat Retention Specialist

  Voyso LLC, full_time

  Jun 2022 to Oct 2023

  ● Handled live chat support to resolve customer concerns ● Applied retention strategies to reduce cancellations ● Met performance metrics for response time, CSAT, and retention ● Documented interactions accurately in CRM systems

• Mortgage Sales Executive

  Future Fusion Pty Ltd. |, full_time

  May 2022 to Feb 2023

  ● Generated and followed up cold and warm mortgage leads ● Built client relationships and maintained follow-up pipelines ● Achieved assigned sales targets

• Virtual Assistant / Executive Assistant

  GPR Industrial, full_time

  Sep 2017 to Sep 2026

  ● Managed calendars, emails, and administrative tasks ● Responded to customer inquiries via phone, email, and chat ● Prepared internal communications and documentation