Operations Sales Manager | Customer Success | Team Leadership
Tarlac
I am a results-driven Operations and Sales Manager with over 15 years of experience leading customer service, sales, and business operations across BPO and remote organizations. Throughout my career, I have progressed from Customer Service Representative to Operations Manager, managing teams of over 150 employees while driving performance, improving processes, and exceeding business goals. In my recent remote leadership roles, I managed daily operations, dispatch, inventory, vendor coordination, customer support, sales pipelines, and client relationships for U.S.-based companies in the property maintenance, credit restoration, and auto glass industries. My expertise includes: • Operations Management • Sales & Business Development • Customer Success • Team Leadership & Coaching • KPI & Performance Management • Process Improvement (Six Sigma Yellow Belt) • Dispatch & Scheduling • CRM Management (HubSpot, Apollo, GoHighLevel, ServiceTitan) • Google Workspace & Microsoft Office • Advanced Excel & Reporting • Vendor & Client Management I am highly organized, proactive, and committed to delivering exceptional service while improving efficiency and helping businesses grow. Whether leading teams, managing operations, supporting executives, or driving sales, I bring professionalism, strong communication, and a results-oriented mindset to every project.