B2B/B2C Lead Generation | Cold Caller | CSR | Appointment Setter
Cavite
Experienced B2B/B2C Lead Generation Specialist and Customer Service Representative with over four years of experience in cold calling, appointment setting, lead qualification, and customer support. Skilled in building rapport, handling objections, and delivering exceptional service while consistently meeting performance goals. A hardworking, dependable, and fast learner who is eager to grow, take on new challenges, and contribute to team success.
Simple, full_time
Jun 2025 to Jun 2026
Handled inbound and outbound interactions with business owners, qualified leads for website design services, scheduled appointments, and connected interested prospects with sales representatives.
Viper, contract
Dec 2024 to Jun 2025
Conducted outbound calls to qualify prospects for Social Security benefits and vehicle insurance, scheduled appointments, and transferred qualified leads to specialists for further assistance.
IQOR, full_time
Jun 2024 to Dec 2024
Served as a Senior Customer Care Agent, assisting customers with account inquiries, troubleshooting service issues, resolving escalations, and delivering excellent customer service.
Your Virtual World, contract
Dec 2023 to Jun 2024
Provided customer support by resolving inquiries, managing support tickets, and coordinating with internal teams to ensure timely solutions and a positive customer experience.
Vigorous Telemarketing, full_time
May 2022 to Dec 2023
Handled inbound and outbound lead generation for business funding and home refinancing campaigns by qualifying prospects, assessing customer needs, and connecting qualified leads with loan specialists.