General Virtual Assistant | Logistic/Process Associate |
Metro Manila, Manila, PH
With over six years as a Process Associate at DHL Global Forwarding, I specialize in maintaining database systems, generating operational reports, and ensuring efficient task coordination. My expertise includes Cargowise One, ISELL, SAP, and Sales 360 systems, which I used to produce daily and monthly reports while analyzing operational data to support team goals. My professional background spans customer satisfaction, customer experience, and task coordination across logistics, administrative, and credit collection roles. Dedicated to delivering efficient and accurate results, I aim to contribute to organizational success by leveraging my skills in database management, operational reporting, and process optimization.
DHL GLOBAL FORWARDING INC PHILS, full_time
Jul 2016 to Aug 2022
*Cargowise One, ISELL, SAP and Sales 360 System. *Managed and updated databases to track operational data accurately *Created daily and monthly performance reports to support decision-making.
Zuellig Pharma Corporation, full_time
Jul 2015 to Mar 2016
*Addressed customer needs promptly and resolved inquiries efficiently *Handled administrative tasks related to sales operations.
LBC EXPRESS INC, full_time
Jul 2011 to Mar 2015
*Central Department Team – Sorted PODs and airway bills for smooth document management. *Operations Support Department- Communicated with clients via phone to provide updates and follow up on transactions. *Credit and Collection Department - Notified customers of overdue accounts and compiled credit information.