Virtual Assistant
Camarines Sur
Hi, I'm Jannica Rose Lotivio, a detail-oriented Virtual Assistant with over 5 years of experience in customer service, online community management, and remote collaboration. I'm certified in Facebook Ads through Excelerate Digital Marketing and hold a C1 Advanced English fluency certification. I specialize in social media strategy, content creation using Canva Pro, and leveraging AI tools like ChatGPT to deliver efficient results. With a strong background in client support and digital communication, I'm committed to helping businesses streamline operations and achieve their goals in fast-paced virtual environments.
Discord, full_time
Jan 2021 to Mar 2026
As a freelance moderator for over 5 years, I managed online communities by enforcing community guidelines, resolving member conflicts, and maintaining safe, respectful environments. I authored moderation protocols and escalation procedures to ensure consistent and timely responses to incidents. My role required strong attention to detail, excellent communication skills, and the ability to handle sensitive situations professionally while fostering positive user engagement and retention.